$META Reportedly Testing Human Operators Behind Some Muse AI Phone Calls: Reuters
Meta ($META) is testing human operators behind some Muse AI phone calls, an experiment that reportedly began shortly after the company launched Muse's phone-calling feature, according to internal posts seen by Reuters.
Some employees have reportedly raised privacy concerns, warning that users could share sensitive information without realizing a call-center contractor is involved.
Meta says the test is internal for now and is being used to work through safety and privacy protections, adding that if the feature launches publicly, it will include proper disclosures.