$NOW Launches Flow, an AI-Native Service Desk That Brings IT Agents Into $CRM Slack and $MSFT Teams

ServiceNow $NOW just launched Flow, an AI-native service desk that brings IT agents directly into $CRM Slack and $MSFT Teams with no infrastructure required.
You can see where ServiceNow's moat starts to show up in AI, with management saying it is "meeting companies where their employees work every day" rather than making them build agents in house.