Legal · Consumer rights and data protection
How Tyrian Trade protects consumer rights and personal data under UAE Federal Decree Law No. 45 of 2021 and applicable consumer protection laws: fair treatment, transparency, complaints, and data rights.
We are Ttyrian Trade FZCO ("Ttyrian Trade," "we," or "us"), and we are committed to safeguarding your privacy and ensuring the protection of your rights as a consumer. This policy outlines how we collect, use, disclose, and protect your personal data in compliance with UAE regulations, including the Federal Decree Law No. 45 of 2021 on the Protection of Personal Data and other relevant consumer protection laws.
Ttyrian Trade acts as the data controller for your personal information and is the sole owner of the tyriantrade.com website, our mobile and desktop apps, and all related services. This policy covers any personal data we collect when you visit our website, create an account, or use our apps and services.
Information you provide to us includes account registration data (username, email address, first and last name, mailing address, and phone number if necessary), public and private profile information, payment information (handled by third-party payment processors), and contact data.
Automatically collected information includes cookies and tracking technologies, log files (IP addresses, browser types, providers, referring and exit pages, timestamps), device information, and analytics on how you interact with our services.
Information from third parties includes username and email from services like Facebook or Google when you connect them.
We use your personal data to provide the services you request and manage your account, verify accounts and prevent fraud, provide customer support, send marketing and service notifications, analyse and improve our services, and comply with legal obligations.
We process your personal data based on your consent, contractual necessity, our legitimate business interests (where they do not override your rights), and our legal obligations.
We share personal data with service providers (payments, IT support, service delivery, analytics), affiliated businesses for related purposes, and where required for legal and administrative reasons.
We may transfer your personal data outside the UAE with appropriate safeguards in place. We retain personal data only as long as necessary for the purposes for which it was collected and to comply with legal obligations, and we implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse.
You have the right to access, correction, deletion, restriction, objection, and data portability with respect to your personal data. In the event of a data breach, we will notify you and the relevant authorities in accordance with UAE regulations.
We are committed to protecting your rights as a consumer. This includes fair treatment, transparency, complaint handling, refunds and returns where applicable, and product safety. Tyrian Trade does not provide investment advice, brokerage services, portfolio management, asset management, or trade execution services.
We may update this policy periodically and will notify you of any significant changes. If you have any questions or concerns about this policy or our data practices, please contact us at support@tyriantrade.com.